Privacy Policy – Reviva Physio & Rehab

Last updated: 23/01/2026

1. Introduction

Reviva Physio & Rehab is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal data:

a) Information you provide directly:

Name

Contact details (phone number, email address)

Health-related information (only when booking or attending appointments)

Booking details

b) Information collected automatically:

IP address

Browser type and device

Pages visited on our website

Cookies and usage data

3. How We Use Your Information

We use your data to:

Manage bookings and appointments

Provide physiotherapy services

Communicate with you regarding your care

Improve our website and services

Send relevant updates (only if you consent)

4. Legal Basis for Processing

We process your data under the following legal bases:

Consent – for marketing communications

Contract – to provide our services

Legal obligation – healthcare record keeping

Legitimate interest – improving services and website performance

5. How We Store & Protect Your Data

Your data is securely stored using:

Secure web hosting services

Encrypted systems where applicable

Practice management systems (e.g., Cliniko or similar)

We take appropriate measures to prevent unauthorised access, loss, or misuse of your data.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted service providers (e.g., booking systems, web hosting, analytics)

Healthcare professionals involved in your care (with consent)

Legal authorities if required

7. Cookies & Tracking

Our website uses cookies to:

Improve user experience

Analyse website traffic

Support marketing campaigns (e.g., Google Ads, Meta Ads)

You can control or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Withdraw consent at any time

To exercise these rights, contact us at the details below.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices.

10. Data Retention

We retain personal and medical data only as long as necessary:

In line with healthcare regulations

For legal and insurance purposes

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Reviva Physio & Rehab
📍 Suite 105C, Plaza 668, Luton, LU2 7XH
📧 contact@revivaphysio.co.uk
📞 01582 292678